Banking Coaching Customer Support Scripts 
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
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SharpenCX
FEBRUARY 9, 2021
I worked the same customer support job for a year when my manager threw new (complicated) software into the mix. My boss brought it on to improve our customer experience, but in reality, it just made my job harder. And, your customers will feel a difference in their interactions. Your agents are the key to your customers.
Call Experts
JULY 27, 2023
Quality Assurance Score : Measures agents’ adherence to protocols, scripts, and average call center and operational efficiency metrics. Call centers enable prompt resolution of issues, ensure uninterrupted service, and contribute to maintaining strong customer relationships in this highly competitive industry.
Customer Service Life
JANUARY 7, 2021
Macros, canned response, scripts, templates…call them what you want. They boast a number of benefits for contact centers handling text-based support channels like email, chat, SMS, social media, and more, including: Improved speed and accuracy when interacting with customers. Click here to read the original post.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Popular monitoring modes include listen only, in which the agent may not even know they are being observed, and coach monitoring. The strategies that big enterprises use aren’t always the right fit for smaller companies.
LiveChat
JULY 15, 2015
In low–CQ companies , reps’ job is to stick to the game plan that’s already been scripted. They stiffly go through every point on the list, with no variation from one customer to the next. This approach would work, if all customers were exact the same. Example: This approach was originally developed by a UK–based bank.
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