Banking Cloud contact Interactive Voice Response Technology 
CSM Magazine
DECEMBER 9, 2021
Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. The n ew automated IVR discovery solution reduces test automation development time by 80%. HVE also assists the verification of cloud IVR system adherence during functional testing.
Cisco - Contact Center
DECEMBER 10, 2019
The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. Recent Advances that are transforming the IVR Experiences. Artificial Intelligence Transforming Call Centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
DECEMBER 5, 2023
The technology’s scalability ensures efficient handling of call volumes, while features like selective forwarding enhance customer service by directing calls to specialized agents, contributing to a more streamlined and responsive contact center operation.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery. Cloud Contact Center for SMBs.
Expivia
APRIL 1, 2021
Technology is evolving so quickly that every year there is something new that will make our call center life easier. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Voice authentication is not widely used yet but will be in the coming years. Cloud Contact Centers.
NICE inContact
JULY 31, 2019
, toying with the idea of waiting until intermission before calling the bank. On my mother’s advice I agreed that it’d be foolish to delay reporting it to the bank and started looking up the bank’s ‘Lost and Stolen’ hotline on my mobile phone. Don’t worry, it didn’t take long for wisdom to prevail!
CSM Magazine
JANUARY 20, 2022
Through automated end-to-end testing and assurance solutions that mimic real-world customer experience, Hammer ensures its clients deliver high quality communications across voice, IVR and digital channels. Every day, more than 15% of the Fortune 500 use Hammer to improve the customer experience for billions of interactions.
Expert insights. Personalized for you.
52 
Let's personalize your content