CX is a Team Sport: 2 Surprising Views
ClearAction
MARCH 22, 2024
. — United Airlines passenger dragged off a flight: PR nightmare, customer churn, stock plunge. Southwest Airlines outdated IT caused 16,900 canceled flights for 2 million passengers: PR nightmare, customer churn, stock plunge, massive fines. Some firms are experimenting with new metrics such as Net Trust Score.
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