Balto
SEPTEMBER 13, 2022
From chatbots and mobile apps to self-service libraries and loan calculators, the current number of available self-service channels for customers of banks and financial institutions has become unrivaled. More than 22% of banking customers turned to online self-service tools during the COVID lockdown, and 80% reported a positive experience.
SharpenCX
FEBRUARY 17, 2021
Look to vendor partners who offer up crucial coaching and development tools like scorecards, call recordings and transcriptions. Your ability to access 100% of your agent’s recorded phone calls is fundamental to building a coaching program backed by context. Do your agents all have the same skill set?
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Enghouse Interactive
APRIL 28, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.
Enghouse Interactive
MAY 21, 2019
Training and Retention: Happy agents tend to stay with a business, and overall levels of agent satisfaction can be dramatically improved through ongoing engagement, individual coaching and proper rewards. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.
Balto
SEPTEMBER 7, 2022
Though no industry benefits from a lack of visibility, few maintain security and compliance requirements as strict as banking and financial services. Omnichannel services are at an all-time high for banking and financial institutions. It’s time to take your banking or financial service contact center into the 21st century with Balto.
JustCall
APRIL 18, 2023
As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes. Call Whispering Coach your reps during live calls when the deal is going south. Coach them in real-time with an endless feedback loop.
JustCall
FEBRUARY 6, 2023
Minimal Downtime Human error, digital intrusion, natural disaster – despite these unwelcomed events, your call center will still be in action if your customer-facing interactions occur via the cloud. Providers host cloud phones through data networks that bank on multiple servers across geographies and use redundancy.
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