PeopleMetrics

JULY 14, 2015

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers.

Brand ambassadors 88

Brand ambassadors Customer centricity Banking Feedback 88

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

PeopleMetrics

MARCH 1, 2017

Great customer experiences don’t just happen. As we mentioned in an earlier section, our research found that adhering to a decision-making process that considers the impact on the customer is one of the practices that separate growth banks from non-growth banks. Know our customers."Listen

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

Solvvy

JULY 8, 2022

Take customer satisfaction. Even customers can struggle with quantifying how happy they are with your services. But collecting customer feedback and finding an effective way to measure customer satisfaction—often by unraveling the answer to the question of how to use CSAT or NPS—is vital to your brand’s success.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

JivoChat

JUNE 29, 2023

This way, you can offer solutions that position your brand as a valuable resource and build customer trust and loyalty. Listening to your customers and engaging with them regularly is important. Improved customer experience: Personalized experiences make it easier for customers to find the products and services they seek.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Eptica

MARCH 28, 2018

One reason for this is a focus on using customer feedback from surveys to drive VoC programs, which gives an incomplete picture of consumer needs. Many companies rely on metrics such as Net Promoter Score (NPS), CSAT or Customer Effort Score (CES), which give a numeric value that you can track over time.

Brand ambassadors 65

Brand ambassadors Best practices Surveys Banking 65

CSM Magazine

JULY 3, 2017

The efforts companies make to customize the experience are triggered by the need to secure existing clients and attract new ones by positive word of mouth. Brand loyalty is hard earned and easily shattered by just ignoring a tweet. Customer-Centric Culture. Leverage Experiences.

Brand ambassadors 56

Brand ambassadors Customer centricity Healthcare Advertising 56