pindrop

JUNE 23, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. . Fraudsters often use IVR systems to mine and validate information, which they subsequently leverage to commit fraud at various other touchpoints downstream.

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

pindrop

NOVEMBER 12, 2020

They start in your IVR. Fraudsters stalk contact center IVRs using them as search engines for your CRM to validate customer data. Fraudsters stalk contact center IVRs using them as search engines for your CRM to validate customer data. Social Engineering in Contact Centers. Account Takeover Is The Goal.

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on.

Best practices 52

Best practices Customer Service Management Contact Center 52

Hodusoft

APRIL 17, 2024

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. As per a research, two out of every three customers prefer natural language IVR systems.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

pindrop

OCTOBER 15, 2019

The topics covered were around fraud, authentication, customer experience, contact center best practices, even white collar crime and the future of voice commerce. One of the top reasons cited for attendance was learning best practices around fraud prevention, customer authentication, and voice security.

Interactive Voice Response 40

Interactive Voice Response Banking Enterprise Best practices 40

pindrop

JULY 6, 2021

From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. Passive authentication methods also help increase self-service options in the IVR. It’s a simple process, and the APIs are leveraged across both the agent leg and the IVR leg of the call.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Callminer

FEBRUARY 21, 2018

He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. So, this is a great question to ask when comparing call center monitoring software. Peter Abah. Peter Abah is the Head of Customer Support at Hotels.ng. Peter currently works at Hotels.ng

call center software 210

call center software Call Center Contact Center Analytics 210