TeamSupport

DECEMBER 14, 2018

Last year, we highlighted some of the key customer service trends to watch in 2018 and many of them came to fruition. Once again, for the third year in a row, here are 7 customer service trends to watch in 2019…. Click here to download our whitepaper on why it's important to kill scripted responses!

Customer Service 111

Customer Service Scripts B2B B2C 111

NobelBiz

JUNE 5, 2023

Scaling and Adapting to Change Finally, as the market evolves, call centers must be able to scale their outbound lead generation programs and adapt to new trends and changes – a challenge that requires foresight, flexibility, and strategic planning. However, creating a script that is persuasive yet not pushy can be a daunting task.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents. Look for trends in the data.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

The Northridge Group

MAY 2, 2023

Many existing chat technologies still rely on simple scripts and pre-programmed generic responses, which do not add value to the conversation. COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why?

Contact Center 67

Contact Center B2C Chatbots B2B 67

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! How inside sales differs from telemarketing: the script. In inside sales, you may read from or generally follow a script. Current Trends in Inside Sales.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

Lumoa

NOVEMBER 30, 2022

The question for online retailers is: how can we embrace this trend and deliver for our customers? This is essentially a software program that uses scripted rules and AI to provide human customers with relevant guidance. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

JustCall

DECEMBER 7, 2022

A proper sales report can help identify trends with respect to the target audience, prospects, and geography that can impact the whole business. Sales call reporting is one of the best sources of product feedback, market trends, and competitor intelligence. All of this is contingent on how good and complete the report is.

Sales 52

Sales Management CRM Best practices 52