Quality Contact Solutions

JANUARY 27, 2022

Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Increase Sales by Upselling.

Sales 98

Sales Upselling B2C Best practices 98

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

CrazyCall

AUGUST 8, 2019

Service Level. Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. If the calls have been recorded, play them back, as they are something really solid to build upon when updating your scripts. Service Level. Occupancy Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

Vistio

APRIL 2, 2022

And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. And we need to be able to see what they’re saying while we’re listening to them and not listening and responding with something different off a script. ” Those sorts of things.

Contact Center 52

Contact Center Real estate Customer Service Self service 52