Quality Contact Solutions

JANUARY 27, 2022

Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Increase Sales by Upselling.

Sales 98

Sales Upselling B2C Best practices 98

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. My career began in HR actually.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

CrazyCall

AUGUST 8, 2019

Service Level. Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. If the calls have been recorded, play them back, as they are something really solid to build upon when updating your scripts. Service Level. Occupancy Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52