Nicereply

JULY 13, 2021

“Being able to fraternize with the customer and bring them along the support journey creates an unspoken bond.” ” Companies must set their support agents up for success. One way to prepare your agents to support customers is by allowing them to use your products themselves. Introducing our Experts.

B2B 98

B2B B2C SaaS Technical Support 98

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center.

Automotive 41

Automotive Management Enterprise B2B 41

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support. The Exceptionally Angry Customer.

B2C 64

B2C B2B Advertising Accountability 64

JivoChat

AUGUST 23, 2021

Like most SaaS platforms, Shopify offers subscription-based pricing for their software. the website) and everything needed to run the store including payment gateways, shipping services, marketing tools, and office management features. When looking at Shopify alternatives, consider tools like BigCommerce and Squarespace.

Enterprise 52

Enterprise Sales B2B B2C 52

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support. The Exceptionally Angry Customer.

B2C 40

B2C B2B Advertising Accountability 40

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. I think we’re still at the tip of the iceberg in exploring how to do this both effectively and efficiently, but I see CX taking some cues from B2C organizations who have done this really well.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64