Comm100

NOVEMBER 11, 2015

As business-owner Josh Weiss recounted for Inc.com , “I’ve had some SaaS companies email me 20-plus times even though I have never indicated any interest. Or if your company is B2C, you can ask what the customer’s favorite item of clothing is or what size she wears, that way your mind is primed to think of relevant upsell opportunities.

Upselling 73

Upselling Sales Scripts B2C 73

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 103

Best practices SaaS Journey mapping B2C 103

JivoChat

APRIL 28, 2021

For example, a non-profit can answer questions about how they champion their cause, while private companies that sell B2C products or B2B services could use live chat to guide customers to the right product. Better yet, 69% of chatbots resolve their entire “script,” meaning they lead the customer to the desired outcome.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. They act quickly to address the issue in a genuine way not with a script but with sincerity. David is a Customer Service Manager with 8 years’ experience in managing a team of 10+ in the SaaS industry.

Management 273

Management Customer Experience Customer Service Coaching 273

JustCall

APRIL 13, 2020

” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling. Also, goal setting, scripting and a focus on relevant sales metrics is important. ” Michael Tuso is the Director of Revenue Performance at Chili Piper – a 100% remote workforce SaaS firm since 2016.

Sales 98

Sales CRM Chatbots Analytics 98

CrazyCall

AUGUST 8, 2019

Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. If the calls have been recorded, play them back, as they are something really solid to build upon when updating your scripts. As with regard to SaaS start-ups, Steli Efti, CEO of Close.io

Call Center 52

Call Center Metrics Abandon rate Management 52

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. Simply by implementing a sales script for my inbound calls allowed me to increase my close rate by 34% overnight. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123