Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Regis Eloi is the former Director of Customer Support at Salsify.

B2B 98

B2B B2C SaaS Technical Support 98

TechSee

JANUARY 25, 2023

link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales. He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair. Annette Franz. Daphne Lopes. Donna Weber. Kellie Capote.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support. The Exceptionally Angry Customer.

B2C 64

B2C B2B Advertising Accountability 64

JivoChat

AUGUST 23, 2021

Total sales by US Shopify merchants exceeded $5 billion in 2020 and grew by 76% in that year alone. Like most SaaS platforms, Shopify offers subscription-based pricing for their software. Using the platform, retailers can set up online stores or physical store locations via a point-of-sale (POS) app and accompanying hardware.

Enterprise 52

Enterprise Sales B2B B2C 52

Comm100

FEBRUARY 19, 2020

Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. These are great VIPs for B2B businesses that provide a product or service that may not need to be purchased frequently, but that requires ongoing support. The Exceptionally Angry Customer.

B2C 40

B2C B2B Advertising Accountability 40

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64