inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.

Self service 67

Self service B2B SaaS Gamification 67

NobelBiz

FEBRUARY 27, 2024

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) Systems IVR systems enhance customer self-service by providing automated responses to common inquiries and guiding callers through menu options. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Fonolo

DECEMBER 4, 2018

Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). What’s Inside: Gamification in the Contact Center. Or is it here for the long haul? How Should Companies Think About 3rd-Party Messaging Platforms?

Gamification 89

Gamification B2C Contact Center Technology 89

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Vistio

APRIL 2, 2022

Yeah, I think the first thing is just starting with the agent self-service experience. And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization. So I think that’s really important. Does this feel right? Is stuff clear to me? Is it easy?

Contact Center 52

Contact Center Real estate Customer Service Self service 52