Why a VOC program is vital to your B2B business – by Kimberly Holbrook
ijgolding
NOVEMBER 13, 2018
VoC has been an invaluable tool in the B2C for many years. Today, it’s just as important for B2B businesses to be customer-centric. An outdated view would be that retail customers require more consideration when it comes to dealing with complaints and feedback. WHY VOC WORKS WELL FOR B2B.
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