Quality Contact Solutions

MARCH 21, 2024

By Angela Garfinkel, President Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers.

Telemarketing 52

Telemarketing Wireless voip Marketing 52

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Nicereply

MARCH 8, 2023

You might have amazing VoIP providers for all your customer service needs, but what if you could expand your customer relations to even higher levels? Does your B2C product make your customer’s life easier? Customer service and customer success sound similar, and they do have some similarities.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Spearline

AUGUST 29, 2019

The execution of VoIP , playing around with the idea of cognitive networks , the evolution of the Internet of Things (IoT), using enhanced features like A.I. AR and VR have the potential to reshape the way we interact, whether that be socially, in a B2C context, or B2B. Conclusion.

Telecommunications 56

Telecommunications B2C voip Benchmark 56

CrazyCall

JANUARY 21, 2019

Some of them are phone, VoIP solutions, video calls, and emails. As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Sales professionals learn their offerings inside out and can become trusted consultants for their prospects and clients.

Telemarketing 87

Telemarketing Sales Scripts CRM 87