Totango

JUNE 4, 2021

Rewards will differ from B2B to B2C customers. For example, a B2C hotel chain might offer points to book rooms whereas a B2B SaaS company may offer a free month of service for an early renewal. Ask for Customer Feedback. Asking for feedback is a simple yet effective way to boost engagement.

B2C 62

B2C Upselling Journey mapping B2B 62

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 104

Best practices SaaS Journey mapping B2C 104

BlueOcean

OCTOBER 4, 2021

In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post. Providing Agent Feedback.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. In fact, the Client WinBack Benchmark Study found that 26% of clients return with a strategic win-back campaign, their customer lifetime value doubles, and the ROI for reactivating past clients is 32X or more. Reach out to customers before they churn.

Surveys 104

Surveys B2C Benchmark Accountability 104

BlueOcean

OCTOBER 4, 2021

In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post. Providing Agent Feedback.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

SmartKarrot

SEPTEMBER 8, 2020

If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. When results can be measured based on the feedback of your actions, you can check if your benchmarks are achieved. Share the goals and benchmarks you plan for them to achieve. When it is not needed? Time-bound.

Benchmark 10

Benchmark B2C Feedback B2B 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. It is critical to gather feedback regularly. Then comes the adoption stage.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10