Peter Lavers

JULY 7, 2015

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile?

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Customer centricity Chief Customer Officer Banking Automotive 150

Netomi

FEBRUARY 28, 2022

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Chief Customer Officer SaaS Education Customer advocacy 53

Lumoa

APRIL 24, 2018

NPS is merely a single point-in-time measurement tool and yet many people bank their entire customer experience strategy on this. Too few organisations focus on the verbatim comments, ie the actual voices of their customers, and fixate on the number. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.

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Consulting Consulting Metrics Feedback 135