Remove B2C Remove Banking Remove Best practices Remove Chief Customer Officer
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Customer Centricity Masterclass with Doug Leather

Peter Lavers

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile?

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We