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The good stuff on Customer Success you should be reading

Amity

Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. OpenView Labs - Helping B2B software companies cross the chasm from startups to growth stage businesses by helping build-out and refining customer acquisition.

SaaS 81
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An Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)

ChurnZero

At the most basic level and based on global NPS standards, any score above 0 is considered “good” (+50 is excellent and +70 is “world-class”). But remember, benchmarks depend on your industry, company size, business maturity, and more. Example: consumer products usually score higher on NPS than B2B products.

Surveys 75
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article thumbnail

The good stuff on Customer Success you should be reading

Amity

Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. OpenView Labs - Helping B2B software companies cross the chasm from startups to growth stage businesses by helping build-out and refining customer acquisition. Subscribe here.

SaaS 48
article thumbnail

The good stuff on Customer Success you should be reading

Amity

Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. OpenView Labs - Helping B2B software companies cross the chasm from startups to growth stage businesses by helping build-out and refining customer acquisition. Subscribe here.

SaaS 48
article thumbnail

The good stuff on Customer Success you should be reading

Amity

Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. OpenView Labs - Helping B2B software companies cross the chasm from startups to growth stage businesses by helping build-out and refining customer acquisition. Subscribe here.

SaaS 48
article thumbnail

The good stuff on Customer Success you should be reading

Amity

Gainsight - Take your Customer Success team to the next level by taking advantage of Gainsight's industry-standard best practices and thought leadership. OpenView Labs - Helping B2B software companies cross the chasm from startups to growth stage businesses by helping build-out and refining customer acquisition. Subscribe here.

SaaS 48
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Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?

SmartKarrot

Customer Relationship Management (CRM) – CRM solutions help companies manage customer interactions and automate tasks such as lead generation or sales forecasting. Enterprise software offers features tailored toward different industries and sectors, making it easy to find the right solution for your business needs.

SaaS 10