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Why Audio Capture Vendors Hold your Call Recordings Hostage

OrecX

Some vendors claim it is complicated and time consuming to export your recordings in a playable, industry standard format - which it shouldn't be! With all this being said, you want a recording/audio capture solution that offers unbridled access to your own recorded data (in a standard exportable format) at no extra charge.

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Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective

Hodusoft

5 Tools & Solutions to Personalize Banking Calls To provide a consistent view of the customer across all touchpoints, Customer Relationship Management (CRM) systems are essential for gathering and evaluating customer data. Modern technology is used by banks to safely store data, reducing the possibility of unwanted access.

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Don’t Have Live Chat? Here’s Why You Should.

SharpenCX

Industry standards show agents can handle about two or three live chats at a time, while experienced reps can take on more. You can even add decision-making logic and integrate CRM data all in one interface. Agents are already at their computers. It’s more efficient. The post Don’t Have Live Chat? Here’s Why You Should.

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Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions

Hodusoft

FCR- Definition and Metrics The FCR is the gold standard that measures how well a service center addresses and resolves queries or issues raised by its customers as soon as they contact it. As per various studies, the industry standard for a good first call resolution rate is between 70 to 75%. Ready to replicate their success?

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How to Submit a Casino Complaint: Navigating Customer Service for Resolution

CSM Magazine

Advanced customer relationship management (CRM) systems are used by online casinos to monitor and manage player interactions. Players can request an unbiased investigation and possibly obtain a resolution that respects industry standards and safeguards their rights as consumers by filing a complaint with the appropriate regulating body.

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The Role of IVR Call Center in Optimizing Customer Interactions

TeleDirect

According to industry standards, 80% of calls should be responded to within 30 seconds. Last but not least, your IVR should integrate with your customer relationship management (CRM) system. Along the same lines, callers should be greeted by a customized company message.

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The Role of Purchased Datasets in Customer Service Strategies

CSM Magazine

Integrating with CRM Systems The seamless integration of third-party data into Customer Relationship Management (CRM) systems is essential for utilizing acquired datasets effectively in customer service strategies. Develop a data mapping strategy: Determine how the acquired data will fit into your existing CRM system’s structure.