delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Can you tell us how you got started in customer experience? Very important.

Customer Experience 93

Customer Experience Healthcare B2C Sales 93

Eptica

FEBRUARY 7, 2018

Self-service also brings efficiency savings to brands - the average cost of a live service interaction (phone, e-mail, or webchat) is more than $7 for a B2C company and over $13 for a B2B company. For example, banks scored 82% as a sector, while entertainment retailers answered an average of 49%.

Self service 49

Self service B2C Entertainment Best practices 49

JivoChat

APRIL 8, 2021

Contrary to what many may believe, business is no longer about products or driving profit—it’s about customer engagement. 81% of marketers expect to compete almost entirely based on the customer experience. Customer engagement tools are the key to a profitable customer experience. Increase Customer Retention.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

JANUARY 19, 2022

The Internet of Things has been extended to the Internet of Behaviours (IoB), where data is collected from multiple connected devices to get valuable insights into customer interests, behaviors, and preferences. Location Tracking- Tracking customers’ locations become easier with IoB. Companies can understand what customers want.

Healthcare 10

Healthcare Advertising Banking B2B 10

ProProfs Blog

OCTOBER 13, 2020

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? And instant contact for help is just one side of the story.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

Tethr

MARCH 22, 2021

In layman’s terms, we’re talking about when customers call companies to buy things. So that could be B2C sales, it could be B2B, but it could also be as simple as calling a mobile carrier to get a quote on a mobile plan. . Disqualify aggressively Drive customer decisions.

B2C 112

B2C Sales Inbound sales Upselling 112