Playvox
DECEMBER 16, 2021
Is gamification the right choice for your contact center? Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work? According to Professor B.
NICE inContact
MARCH 29, 2018
In fact, implementing NICE inContact CXone has resulted in significant improvements in everything from average handle time (AHT) to average speed of answer (ASA) to quality assurance scores. Even sales increased as a residual benefit! Working with NICE inContact has accomplished all that and more.
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Noble Systems
SEPTEMBER 20, 2019
It is important for managing these frontline workers more efficiently, reducing cost and increasing agent satisfaction which in turn can impact sales and customer retention. Average Handle Time (AHT). Implement gamification. No one likes to be put on hold or wait in a queue for a long time. Abandon Rate.
Noble Systems
SEPTEMBER 20, 2019
It is important for managing these frontline workers more efficiently, reducing cost and increasing agent satisfaction which in turn can impact sales and customer retention. Average Handle Time (AHT). Implement gamification. No one likes to be put on hold or wait in a queue for a long time. Abandon Rate.
Fonolo
DECEMBER 6, 2022
When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . These days, it’s easy for call center managers to get lost in the minutia of meeting daily targets, smoothing out peak call volumes, and handling agent turnover. Are your sales dropping?
DMG Consulting
MARCH 10, 2023
Real-time guidance (RTG). It provides agents with easy-to-follow procedures and information that enables them to resolve inquiries properly, handle objections, close sales, and increase collections, while enhancing soft skills such as communicating appropriate levels of empathy and professionalism. Gamification.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Storyline: Gamification.
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