Call Center Metrics and KPIs: How to Measure Call Center Performance
TeleDirect
AUGUST 10, 2022
As the name suggests, KPIs refer to individual targets, or indicators, that concretely show how different facets of a business is performing. While some KPIs are fairly universal (like average customer retention rate), others might be more industry-specific. Customer Effort Score. Play to Your Strengths.
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