Outsource Consultants

OCTOBER 2, 2018

As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. Contact centers in Mexico offer a unique benefit that most other nearshore locations can’t: proximity to the USA. provider costs by up to 50%. Communications.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

BlueOcean

OCTOBER 17, 2023

With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call.

Government 71

Government outsourcing Automotive Customer Care 71

Comm100

APRIL 27, 2020

For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements.

Automotive 59

Automotive CRM Upselling Customer centricity 59

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. With so much changing across the customer journey today, flexibility is more important than ever. BPO vs KPO call centers.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

COPC

JUNE 4, 2020

Beyond the technology and enablement, I find us now being ever more focused on the people and care aspects of keeping connected to one another – without the luxury of being in-person at the office. I think remote working is going to be a key success factor for Asian call centers. This is a great story for you. About TDCX.

Best practices 55

Best practices Automotive outsourcing Contact Center 55

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48