CallSource Insights

NOVEMBER 29, 2022

Your company’s reputation isn’t just important from a customer acquisition perspective; it also affects your bottom line in terms of sales as well. On the flip side, having a poor reputation can lead to fewer sales and lower customer satisfaction levels — two things that no business wants! Online Reviews are Your Reputation.

Benchmark 97

Benchmark Automotive Feedback Sales 97

JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data.

Real estate 52

Real estate CRM Coaching Contact Center 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

CallSource Insights

JUNE 12, 2019

Potential customers must phone your business and engage with a real person to book an appointment before the sale is finalized. Ensuring great call experience and outcomes are also vital not only for your brand reputation and customer experience, but it directly correlates to your sales. Set specific goals. ” -Zig Ziglar.

Management 40

Management Coaching Advertising Accountability 40

CallSource Insights

JUNE 7, 2019

Potential customers must phone your business and engage with a real person to book an appointment before the sale can be made. Simply put, if your business depends on the phone at any point in the customer journey to make a sale, you will benefit from a call management system. In-person appointments are required to make a sale.

Management 40

Management Advertising Analytics Marketing 40