NobelBiz

MARCH 19, 2024

Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

CallSource Insights

NOVEMBER 29, 2022

This is why it’s important to keep an eye on what people are saying about your business online and make sure that any negative feedback is addressed promptly and professionally. Good Reputation Benchmarks are Relative. Review benchmarks can be relative both to the industry and to the local community your businesses are in.

Benchmark 97

Benchmark Automotive Feedback Sales 97

NobelBiz

DECEMBER 19, 2023

The industry benchmark for supervisor escalation is 10% or less . Brad Dashnaw, CEO – Shift Marketing Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology.

Call Center 105

Call Center Management Wait times Contact Center 105

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

JustCall

NOVEMBER 25, 2022

Identification of the market – Analyzes industry trends and keeps you informed Provides statistics to demonstrate the particular performance of your reps and establishes benchmarks for others. Personalized feedback is given to help each person enhance their strengths and address their weaknesses.

Real estate 52

Real estate CRM Coaching Contact Center 52

CallSource Insights

JUNE 7, 2019

This gives you benchmarks and confidence that your customer representatives understand your needs and goals. Create clear expectations of responsibilities and accountability with regards to the reports and data each person will use and how to create a system for a feedback loop to find out what is working and what is not.

Management 40

Management Advertising Analytics Marketing 40

CallSource Insights

JUNE 12, 2019

Create accountability through regular monitoring and employee feedback. Get feedback (positive & negative) from your employees. Coaching relies on a “learn-do” feedback loop that holds employees accountable for their performance and outcomes. Set specific goals. Develop a timeline for accomplishing each goal.

Management 40

Management Coaching Advertising Accountability 40