Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for your business. In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. . Biggest Remote Work Challenges in 2022.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

COPC

OCTOBER 22, 2021

The original Standard was created in 1996 by a group of global industry leaders. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents. About Transcom.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Vistio

MARCH 15, 2022

He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Callminer

OCTOBER 22, 2019

Inbound services provide customer assistance and technical support for programs and software. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. Virtual, or utilizing “at-home” agents. Control .

Best practices 203

Best practices Call Center outsourcing Contact Center 203