At home agents Customer Experience Government Technology 
Babelforce
MARCH 9, 2022
But despite this growing movement to the cloud some contact centers are still running on legacy on-premises software that stunts the customer experience. Let’s explore some important reasons why the cloud is a customer experience optimizer. How can the cloud improve customer experience?
Outsource Consultants
NOVEMBER 9, 2020
A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Talent Pool: The effectiveness of your outsource call center will be largely impacted by the performance of your agents. Booming infrastructure, including eight technology parks. South Africa.
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COPC
MARCH 23, 2020
s Senior Consultants, has supported many Work-At-Home environments over the last ten years. She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. What sort of an environment do Work-At-Home agents need?
Skybridge
JULY 21, 2020
In his article for SmarterCX, Stephen Fioretti takes a look at the long term effects – and benefits – that COVID-19 is already having on customer experience. I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. 5 Customer Experience Trends That COVID-19 Is Only Accelerating.
pindrop
APRIL 30, 2020
While many are looking forward to the day when they can return to normal life, the reality is one of upheaval: a hastily implemented work from home policy , financial instability and an almost overnight change in consumer behavior. . INSIGHT 4: A NEW WAVE FOLLOWS THE GOVERNMENT RESPONSE. INSIGHT 3: FRAUDSTERS SMELL THE OPPORTUNITY.
Sykes
APRIL 29, 2020
With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.
Sykes
APRIL 29, 2020
With the end of COVID-19 still uncertain, learn the value of transitioning your workers who are currently working from home to a scalable work-at-home strategy. Due to COVID-19, countless companies are adjusting to social distancing government ordinances by employing home-based workforces.
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