Outsource Consultants

OCTOBER 4, 2021

And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. Customer service outsourcing through contact center partners represents one of the fastest-growing, most impactful channels that business leaders can deploy. Get started.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Aspect

JANUARY 12, 2018

Other industries are quickly catching on for services such as furniture moving, dog walking and at-home makeup styling and the contact center isn’t far behind. In the contact center, you can think of customer contacts as representing the work to be done (or the packages to be delivered in the case of Amazon).

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. For most contact centers, the cloud means increased security.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

DMG Consulting

APRIL 1, 2021

Identifying methods for improving scheduling flexibility is an enterprise concern and opportunity, although contact centers have it toughest, with little apparent flexibility as they must maintain strict schedules to ensure they have the right number of resources with the necessary skills to respond to the projected volume of interactions.

Management 67

Management At home agents Contact Center Self service 67

Babelforce

MARCH 30, 2022

And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. Agents can work remotely via a virtual call center. For example, you can hire agents in other regions or countries.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Call Design

MAY 28, 2019

A skilled scheduling team can do great work with spreadsheets, but when you add a best-fit Workforce Management tool, you open up new possibilities for truly transformational improvements in agent satisfaction. Dynamic Scheduling – For flex agents or work-at-home agents, could you increase your options for schedule flexibility?

At home agents 60

At home agents Contact Center Self service Management 60

Call Design

MAY 28, 2019

A skilled scheduling team can do great work with spreadsheets, but when you add a best-fit Workforce Management tool, you open up new possibilities for truly transformational improvements in agent satisfaction. Dynamic Scheduling – For flex agents or work-at-home agents, could you increase your options for schedule flexibility?

At home agents 60

At home agents Contact Center Self service Management 60

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. Top 5 Self-Service Pitfalls.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Outsource Consultants

MARCH 31, 2022

We all know that technology has become an essential part of the contact center industry, but we often forget why. The biggest impact made by technology is arguably the ability to reduce the amount of time an agent spends on the line. Better Utilize Technology.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Spearline

FEBRUARY 23, 2022

But that’s not always the case either And, even with our best intentions in asking the agents to be on ethernet, on a good network and in a quiet environment, they can struggle with doing it well enough. With work from home call center agents our main challenge becomes controlling their home environment and network.

Call Center 52

Call Center At home agents Call flow voip 52