Outsource Consultants

MARCH 16, 2020

The remote agent model is undeniably the most resistant to growing calls for quarantine – whether self-imposed or government-mandated. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

COPC

MARCH 23, 2020

This is primarily because they use cloud-based telephony and support systems, and also because many of them already have experience with running Work-At-Home environments as part of their “business as usual” operations. TechM, for example, has already transitioned over 10,000 on-site agents to home offices in response to COVID-19.

At home agents 52

At home agents Consulting Consulting Government 52

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home.

Contact Center 62

Contact Center Government Cloud contact Quality management 62

Outsource Consultants

MAY 8, 2020

As expected, pure-play work at home BPOs have been fielding client requests faster than they can onboard. One BPO we spoke with onboarded 3,000 agents in the last two weeks alone in support of several state government and grocery delivery contracts. . Have Questions About COVID-Related Changes to Your Industry? .

outsourcing 67

outsourcing Call Center Consulting Consulting 67

Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Government incentives for training and hiring. Let Outsource Consultants help! Contact our expert advisors for a no-charge consultation on your location of interest. Top talent to recruit.

Call Center 119

Call Center Marketing outsourcing Transportation 119