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Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What were some of Outsource Consultants’ greatest achievements in 2020?

outsourcing

outsourcing Contact Center At home agents Call Center

Pandemic Proves the Flexibility of CCaaS Solutions

DMG Consulting

APRIL 20, 2020

In the last few weeks, CCaaS solutions, automatic call distributors (ACDs) and dialers that are delivered from the cloud have demonstrated their flexibility in meeting the needs of companies and government agencies, as many organizations have moved their employees and agents from the office to work from home.

Contact Center

Contact Center Government Cloud contact Quality management

Customer Contact Central

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

Pandemic Proves the Flexibility of CCaaS Solutions

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