Upstream Works
MAY 27, 2021
Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. To ensure they get full value from cloud-based contact center solutions, here are three key considerations.
Babelforce
MARCH 9, 2022
Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloud contact center? Scale quickly and easily.
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Outsource Consultants
DECEMBER 14, 2020
In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.
NICE inContact
MARCH 23, 2016
Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If They want to scale up, scale down, they can bring in work-at-home agents and remote agents.
VocalCom
JUNE 22, 2020
Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.
NICE inContact
NOVEMBER 8, 2018
In a recent webinar , he explained that his company overcomes a shortage of local travel agents by “going where the talent is.” ” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster.
DMG Consulting
APRIL 20, 2020
Now’s the time for managers and supervisors to demonstrate flexibility and recognize their agents for the great job they do day in and out, under challenging conditions. I will be speaking live on Wednesday, April 22nd, at 1:00 pm ET on what the ideal cloud contact center platform looks like. Hope you can join me.
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