At home agents, Cloud contact and Multichannel

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At home agents

Cloud contact

Multichannel

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

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What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

Babelforce

MARCH 30, 2022

For example, you can hire agents in other regions or countries. And many agents prefer working remotely. At 80% , the retention rate for at-home agents is far higher than that of in-office ones. It costs far less to set up a cloud-based call center solution than an on-premises one. Lower setup costs.

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Customer Contact Central

The Work-from-Home Revolution & the Engagement Challenge

What is a Cloud-based Call Center Solution? (And How to Choose the Right One)

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