Callminer
OCTOBER 22, 2019
For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. In this case, routing calls to the right agents will be an important component.
Serenova
OCTOBER 7, 2020
Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.
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Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.
Outsource Consultants
MARCH 8, 2022
Whether your company utilizes in-house or outsourced customer support, everyone will feel the labor cost surge. If you prefer to keep your contact center support in the United States, you can expect to see costs go up and should budget accordingly. Get started with a no-cost, no-obligation call center cost proposal.
Outsource Consultants
NOVEMBER 17, 2021
But not customer support. Businesses are nothing without their customers, and maintaining a direct channel for those customers to acquire information and request help will always be a priority. Recent years have seen massive investment in infrastructure and training in the African outsource call center market.
Outsource Consultants
MARCH 31, 2022
With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. We all know that technology has become an essential part of the contact center industry, but we often forget why. Automation is likely the most popular technology employed by call centers.
Altivon
JUNE 13, 2020
In its latest report, “The Inner Circle Guide to Contact Center Remote Working Solutions,” ContactBabe l surveyed US contact centers about the challenges they are facing during the COVID-19 pandemic. Here is a look at how US contact centers are responding to the unique demands of the current climate.
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