At home agents Call Center Consulting Marketing 
Outsource Consultants
NOVEMBER 29, 2021
Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?
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Outsource Consultants
AUGUST 3, 2020
So what does that mean for your call center operations? So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening? In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly.
Outsource Consultants
MARCH 8, 2022
This influx of business has put a strain on foreign markets, which has caused the costs of their outsource contact centers to go up. Of course, there are still price differences among domestic BPOs due to factors such as location and call center size, so there are opportunities to minimize the financial impact.
Outsource Consultants
NOVEMBER 17, 2021
Amidst the pandemic disruption, new markets continue to emerge – in addition to existing markets, not instead of them. Established markets continue to thrive, while new ones are pulling up a seat at the table. As a result, new BPO development has moved to smaller population centers, with considerable success.
Outsource Consultants
MARCH 31, 2022
With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. We all know that technology has become an essential part of the contact center industry, but we often forget why. Automation is likely the most popular technology employed by call centers.
Outsource Consultants
MAY 8, 2020
COVID-19 makes it nearly impossible to predict the future demands of call center organizations. The traditional call center powerhouses with weak work-at-home solutions are hurting. . The Philippines lockdown has disrupted 50% of all center services in the country. . Biggest BPO Players Hit the Bench.
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