Uniphore
JANUARY 21, 2022
Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.
Myra Golden Media
APRIL 11, 2023
So, if you’re ready to take your contact center to the next level, read this article! Strategy 1: Optimize Agent Training and Performance Optimizing agent training and performance is the first strategy for maximizing your contact center’s potential.
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CSM Magazine
MARCH 3, 2022
Increased confidence translates to improved business metrics, like first call resolution, higher CSAT scores, faster speed to proficiency, and improved compliance scores. Customer service agents report more confidence in talking to customers and a more enjoyable training experience with AI Conversation simulation.
TechSee
AUGUST 14, 2018
These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.
Balto
DECEMBER 5, 2022
Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.
Call Experts
JULY 28, 2022
In this article, you will learn more about contact centers including what we are, why you need them, the benefits, and the right time to partner with a contact center. In a highly-emotional industry such as healthcare, this benefit is invaluable. . With IVR, agents can access different skill sets for a specialized call.
NobelBiz
APRIL 3, 2023
Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services. This comprehensive article will dive deep into call center quality management.
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