ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Nicereply

AUGUST 28, 2023

That’s exactly what we’re going to unpack in this article. You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

CSM Magazine

FEBRUARY 14, 2020

While this is of course a positive step, sentiment alone is unlikely to achieve the kind of customer experience many aspire to, or indeed help win market share. Listen to feedback. In real terms, creation of a customer-centric culture has to be led from the top down, be joined-up and span the entire organization. Set expectations.

Brand ambassadors 59

Brand ambassadors Complaint resolution Customer centricity Best practices 59

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support. Their role could be to make product improvements based on client feedback.

Management 10

Management Complaint resolution Customer retention Engineering 10