ShepHyken

JANUARY 7, 2022

He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. However, look at the volume of customer feedback you get and separate them into legitimate issues and surface-level whining.

Complaint resolution 196

Complaint resolution Entertainment Feedback Customer Experience 196

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Read Shep’s latest Forbes article: .

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Nicereply

AUGUST 28, 2023

That’s exactly what we’re going to unpack in this article. You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

Up Your Service

JANUARY 28, 2020

Follow up each complaint resolution within 24 hours. Ask each client to complete feedback survey before they leave. Did you enjoy this article? If you found this article useful, you might enjoy reading these other popular posts from our blog: Creating Customer Journey Maps that Work. Building Your Service Culture.

Complaint resolution 52

Complaint resolution Best practices Journey mapping Scripts 52

CSM Magazine

FEBRUARY 14, 2020

Listen to feedback. In a world where consumers are increasingly demanding, and less forgiving of experiences which fall short of expectations, an increase in complaints seems inevitable. The right culture ensures that common values and priorities are delivered every time, irrespective of touchpoint. Set expectations.

Brand ambassadors 59

Brand ambassadors Complaint resolution Customer centricity Best practices 59

CSM Magazine

MAY 24, 2023

Their involvement shows the customers that their feedback is taken seriously. Conflict Resolution : In some cases, the presence of a manager or owner can quickly diffuse a tense situation, allowing for more productive conversation and resolution to the complaint.

Complaint resolution 52

Complaint resolution Best practices Feedback Management 52