GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. How can you quantify how customers feel about your brand? These three metrics correlate with customer loyalty and retention more strongly than support efficiency metrics. Self-Service Metrics.

Metrics 79

Metrics Customer Service Surveys Self service 79

Totango

SEPTEMBER 20, 2022

Monitoring customer satisfaction metrics and intervening when low satisfaction levels are detected. Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. The post What is Customer Enablement?

B2B 84

B2B SaaS Education Brand ambassadors 84

Global Response

FEBRUARY 28, 2024

In this article, we’ll explore why you need call center services, how they will benefit your business, and how to choose the right one. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Let’s dive in.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

24-7 InTouch

FEBRUARY 25, 2020

The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. For many retail brands, this includes product displays and store fronts. Training Considerations Should Include: .

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. To get to the “net” part of the metric, subtract the percentage of detractors from the percentage of promoters — the score will range between -100 and 100. An NPS isn’t a one-time metric. What an NPS Really Means.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. These help you to gather specific, qualitative information about your CX and can provide some useful actionable metrics. 30 Call Center Tips and Tricks You Can’t Live Without 3.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. You must keep your customer or client top of mind — their priorities, pain points, metrics, goals, industry trends that are helping or hindering them, etc.

Sales 92

Sales Coaching Brand ambassadors B2B 92