Anexa BPO

FEBRUARY 17, 2023

A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Outsource Consultants

OCTOBER 2, 2018

This article will discuss three Latin American countries: Mexico, Chile, and Belize. The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. provider costs by up to 50%. Data entry. Live chat support.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62