BlueOcean
OCTOBER 4, 2023
Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. Surveys of consumers who speak English as an additional language (rather than their primary language) have revealed similar statistics.
Anexa BPO
APRIL 7, 2023
It’s important to examine some of the challenges facing customer contact leaders in their quest to improve agent experience and devise strategies to improve retention. Reach out today to learn more about our specialized customer service teams.
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Anexa BPO
FEBRUARY 17, 2023
Data and metrics that are pulled from surveys simply won’t fit in this context and won’t provide ongoing analysis and feedback requirements. Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that.
Certified Languages International
AUGUST 10, 2021
Maybe your bilingual agents are enough. In the same study, 60% of those surveyed who are “most confident” in reading English still want customer care in their own language. Source: Yan Krukov from Pexels. Maybe you don’t think you need telephone interpretation services for your call center. Still need more convincing?
Global Response
SEPTEMBER 11, 2023
This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. They’re a great choice for companies who need to do telemarketing, surveying, or market research. If you’re unfamiliar, here’s a quick breakdown: Call centers. Contact centers.
Outsource Consultants
OCTOBER 2, 2018
The Spanish language in Chile is formal and spoken with a neutral accent, which means the bilingual agents can provide excellent customer service in both Spanish and English. Chile is one of the safest countries in Latin America with a stable economy and government. Data entry. Lead generation and lead qualification with warm transfer.
Global Response
JULY 23, 2023
When you’re ready to expand your customer service into offering multilingual support , it’s much cheaper to outsource rather than hiring bilingual agents in-house. Customer service is more important than ever—all the data backs this up. Companies looking for multilingual support.
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