CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Meaning they have a good customer retention rate who are paying for subscriptions, have upsells and expansions as well. Which is the key customer retention metrics to track?- The burn rate is less.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Integrating with these touchpoints is the key to in-the-moment engagement. Business Context. Putting It All Together.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

JUNE 15, 2021

With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. The top apps in this category can help you display relevant products for returning customers and help you upsell to new customers. Used for: Post-purchase upsells. Customize subscriptions with ReCharge’s powerful APIs.

Upselling 52

Upselling Analytics Sales Marketing 52

SmartKarrot

JUNE 23, 2020

So, as Streaming, Sharing, Stealing: Big Data and the Future of Entertainment co-author Michael D. Where do users get stuck – the bottlenecks within the software/service How do they react to investment/upsell messages? Take action, i mplement analytics : Use the analytics API to integrate with your product/service.

Analytics 10

Analytics SaaS Upselling Entertainment 10