Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. This effort has reaped rewards for Black Diamond, increasing sales significantly and dropping cart abandonment rates.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

JUNE 15, 2021

Best Shopify Apps to Increase Sales. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. The top apps in this category can help you display relevant products for returning customers and help you upsell to new customers. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Sales pitch exists even for freemium tools. It involved a sales cycle that took months to generate revenue. Which is the key customer retention metrics to track?- The burn rate is less.

SaaS 52

SaaS Best practices Enterprise Customer retention 52