The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Fonolo
FEBRUARY 27, 2018
You shouldn’t think of it as an engineering diagram, but more a mental model to illustrate the “big picture”. The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. All three layers offer API-powered, consumption-based, volume-discounted pricing.
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