Expivia
FEBRUARY 15, 2024
Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.
TechSee
SEPTEMBER 21, 2023
In contrast, Sophie AI is trained like today’s human agents and engineers. Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. You can also use these visual AI models within your own applications via our secure APIs.
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AWS Machine Learning
AUGUST 30, 2023
This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.
AWS Machine Learning
SEPTEMBER 29, 2022
The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers. For more information about Archy’s OAuth requirements, refer to Prerequisites in the Archy installation documentation. Choose Add Client.
AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
Creative Virtual
JANUARY 26, 2023
We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments. At the time of writing, ChatGPT is still in a research preview stage and highly unstable with no clean API available, so it’s not possible yet for businesses to use it in this way.
JustCall
APRIL 3, 2024
Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. creating visualizations such as charts).
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