Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. More Routing Options through CRM Applications. Did you know some CRM systems have capabilities to route voice and digital interactions? Gen Z is defined by technology and values.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 72

Analytics APIs CRM Contact Center 72

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step. Because Connectors leverage existing on-premise infrastructure, they are quick to deploy – in a matter of days. Hybrid Cloud. Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Talkdesk

OCTOBER 12, 2020

Banking as a Service (BaaS) is an open banking end-to-end process through which fintechs and other third parties connect with banks’ systems directly via APIs. . Integration with CRM systems for personalized service: Customer relationship management (CRM) integration is a great way to give key accounts special attention.

Banking 83

Banking Interactive Voice Response Self service CRM 83

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

APRIL 23, 2023

In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. Or you can connect to another platform via our API. You also can count on other features such as live chat for websites and complete CRM software. JivoChat Partners: Dahi.ai Chatme Plantt.

Chatbots 75

Chatbots B2C Self service Banking 75