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Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. An AWS account. If you don’t have one, sign up at [link].

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. An average customer is worth $10,000.

SaaS 52
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3 ways to transform banking through automation

Talkdesk

Welcome to open banking Accenture projects open banking-related services already account for 7% of total banking revenue in 2020. Banking as a Service (BaaS) is an open banking end-to-end process through which fintechs and other third parties connect with banks’ systems directly via APIs. .

Banking 83
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Chatbot: Complete Guide

JivoChat

In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. Improve Customer Experience Customer experience is a factor that people take into account when deciding to make a purchase or not. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai

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Welcome to a New Era of Building in the Cloud with Generative AI on AWS

AWS Machine Learning

With Amazon Bedrock, customers are only ever one API call away from a new model. Customers like Nasdaq are seeing great results using Titan Text Embeddings to enhance capabilities for Nasdaq IR Insight to generate insights from 9,000+ global companies’ documents for sustainability, legal, and accounting teams.

APIs 126