Babelforce

DECEMBER 9, 2021

Email applications, desktop tools, and streaming services all function through SaaS cloud services. Few (or even zero) developers or computer engineers are required to manage, install and update the software. The scalability that SaaS platforms offer enables contact centers to better deal with these rising volumes.

SaaS 52

SaaS APIs Contact Center CRM 52

NICE inContact

NOVEMBER 6, 2019

The company found exactly the solutions it needed when it moved to NICE inContact’s CXone cloud contact center platform —and it’s never looked back. Says TruGreen Senior Voice Engineer and Enterprise Architect Chris Scholl: “There’s nothing we can’t do with CXone.”. Customers throughout the U.S. Just do the math….

APIs 54

APIs Self service Contact Center Cloud contact 54

Avaya

MAY 31, 2018

This has helped Avaya and its Partners discover new ways of making API integration seamless and easy. These platforms offer a whole range of measurements that feed into the AI engine, enabling the customer service agent to respond to changing sentiments in real time. This partnership follows our 2017 release of Avaya Oceana 3.4

Contact Center 42

Contact Center APIs Analytics Engineering 42

NICE inContact

JANUARY 24, 2018

So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Often companies started with a small deployment in one department and gradually grew that implementation to encompass all the contact center applications in the business. So, what comes next?

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Xaqt

JANUARY 6, 2020

Here we'll discuss the basics of a Cognitive IVR and why Conversational AI should be part of your Cognitive Contact Center or Call Center Automation strategy. Cognitive IVRs can even provide personalized service and routing based on customer specific information.

Interactive Voice Response 52

Interactive Voice Response Call Center Engineering Contact Center 52

Aria Solutions

NOVEMBER 13, 2018

On top of that, companies are looking for more options to provide their customers with self-service opportunities, either through customer portals or through bots using traditional and modern service channels such as telephony, SMS, or instant messaging apps like Facebook Messenger or WhatsApp.

Engineering 67

Engineering CRM Best practices APIs 67

Enghouse Interactive

JULY 10, 2018

Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. In both cases, providing simple web self-service options is in the best interests of the business and ultimately the members. Members expect simple and convenient support.

Self service 40

Self service CRM Contact Center Analytics 40

Aria Solutions

NOVEMBER 13, 2018

On top of that, companies are looking for more options to provide their customers with self-service opportunities, either through customer portals or through bots using traditional and modern service channels such as telephony, SMS, or instant messaging apps like Facebook Messenger or WhatsApp. Add Reliability Engineering.

Interactive Voice Response 48

Interactive Voice Response Engineering CRM Best practices 48

Aria Solutions

NOVEMBER 13, 2018

On top of that, companies are looking for more options to provide their customers with self-service opportunities, either through customer portals or through bots using traditional and modern service channels such as telephony, SMS, or instant messaging apps like Facebook Messenger or WhatsApp. Add Reliability Engineering.

Interactive Voice Response 48

Interactive Voice Response Engineering CRM Best practices 48

Quiq

AUGUST 17, 2021

That’s because, when paired with highly-intelligent conversational automation platforms, messaging channels are empowered to deliver instantaneous, always-on self-service experiences that modern consumers prefer. Facebook’s Messenger service was opened up to businesses in 2016 and, since then, it has surged in growth and adoption.

Customer Service 52

Customer Service Customer Support Self service APIs 52

Avaya

JUNE 21, 2016

If you’ve been following Avaya’s news over the past few months, you may recall that in March we talked about customer service being the new competitive battleground, and how Avaya is helping customers win the battle. Then in late May, we announced we were “raising the bar on the self-service customer experience.” Yes, that too.

Enterprise 45

Enterprise APIs Contact Center Engineering 45

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. Reserve your seat now!

Engineering 108

Engineering Best practices APIs Government 108

TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. Our engineers have designed the VI Mobile SDK to run remarkably quickly, providing near real-time analysis and insights to the end user. The savings and CX impact has been incredible.

APIs 109

APIs Enterprise SaaS Chatbots 109

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. self-service. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Xaqt

JUNE 22, 2020

The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.

Call Center 52

Call Center Contact Center Analytics Engineering 52

JustCall

APRIL 5, 2023

API and Webhook access is available for Premium and Custom plans. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. API and Webhook are also available for Pro and Enterprise plans. Don’t find something of your preference in the list?

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Single-Sourced. Always Available. Unified Communications. Because your organization needs to.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. This brand provides contact center solutions, VoIP, and many other tools. Ideally, an API is a necessary tool to have with the UCaaS solution. CCaaS, UCaaS or VoIP?

voip 40

voip APIs contact center solutions Contact Center 40