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Cloud Security API Updates Improve User’s Experience

Cisco - Contact Center

Welcome “Investigate API” into the Cisco Cloud Security API experience Developers and engineers can now leverage the new Umbrella API authentication to create API keys. This includes access to… Read more on Cisco Blogs

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

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Meet Sophie AI: The Future of Service

TechSee

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. You can also use these visual AI models within your own applications via our secure APIs.

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Thought Bubbles Q&A: Behind the Code

Edify

Matt initially had an interest in aerospace engineering before finding his love for programming while studying at Purdue University. After graduating, he spent several years working at another contact center software company, quickly moving from a junior software engineer to team leader to senior software engineer.

APIs 96
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The 2021 Caller Authentication Guide for Contact Centers

pindrop

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. Make the enrollment process seamless and straightforward by enrolling callers as they naturally engage with call center agents instead of forcing a separate enrollment process.

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Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco - Contact Center

Contact Center/Ap Development/Unified Communications Readiness. With expertise in DevOps, Infrastructure-as-Code, cloud, and Software-Defined Infrastructure, Xentaurs turns complex technology into digital solutions that are easy for businesses to consume.

Banking 145
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The Cloud Contact Center Land Grab Is On

DMG Consulting

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. The future of contact center technology is in the cloud.