Spearline

DECEMBER 23, 2021

The standard definition of PDD can be defined as: “the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing.” An IVR welcome message is presented to the caller. Spearline replicates the exact flow your customer experiences when they place a call.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

AWS Machine Learning

FEBRUARY 6, 2023

We then present the solution architecture, highlight its main components, and describe the customer journey from interacting with Amazon Lex to escalation to an agent. Talkdesk Virtual Agent has an Amazon Lex adapter that initiates an HTTP/2 bidirectional event stream through the StartConversation API operation.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

TechSee

JANUARY 24, 2019

If an app must be downloaded and installed, it presents a barrier to customers who often are wary of the process or simply don’t have the time. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Proven track record: The provider should have experience!

Call flow 141

Call flow Technical Support Sales APIs 141

Spearline

AUGUST 13, 2019

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." An IVR welcome message is presented to the caller. Spearline aims to replicate the exact flow that your customer experiences when they place a call.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

JustCall

APRIL 5, 2023

CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers. Call recording – Calls are recorded for quality and training. It provides open APIs and comes with 1,000+ prebuilt integrations.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Talkdesk

JUNE 24, 2016

The presentation contained a whopping 132 slides of creative goodness. Right on the heels of our release of Talkdesk for Slack, one of the hackathon teams created the Talkdesk Messenger Bot using Facebook’s new messenger API. This hack gives our team a real-time view into live calls. Winner: Best Overall Hack. Talkdesk God View.

Call flow 51

Call flow Contact center software Engineering APIs 51

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month Lets you scale easily, as evident from the fact that you can add or reduce lines, devices, offices, and remote teams, etc. user/month Why is RingCentral an Alternative to CallRail?

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52